Dr. Markus Stallhofer studied physics at the Ludwig Maximilian University of Munich, Germany, and the University of Nottingham, UK. He also holds a PhD in Experimental Physics from the Technical University of Munich, specializing in nano-optoelectronics.
He started his career at an international consulting firm where he focused mainly on topics in the automotive and manufacturing industries.
In 2016, Dr. Stallhofer joined Voith in Heidenheim as a project manager in the corporate development department and subsequently joined the group division Voith Turbo as Head of PMO.
In 2018, he moved to the Executive Service Management team at Voith Turbo Mobility as Vice President Complaint Management and took over the responsibility for the global service business as Senior Vice President Service in October 2021.
Sessions
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June 06: The modernisation of depot design and operations
Voith OnCall.Video and Voith Webshop – Remote support & troubleshooting and online parts ordering
For Voith, combining tradition and innovation is the recipe for continuing the company's more than 150-year success story also in today's digital age. Remote service as well as e-commerce spare parts business form two essential growth fields for the service business driven by digitization. Via Remote Service, service technicians can be supported virtually such that travel time and costs for service visits can be saved. In addition to the advantages on the provider side, remote services ensure higher availability of customers’ installed base through remote troubleshooting and remote repair. In the “service age of tomorrow”, Voith aims on providing a coherent customer journey – from identifying the root cause via Voith’s remote service platform OnCall.Video, to then directly ordering the appropriate spare part in the Voith Turbo Webshop.
